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zeuslyone's avatar
zeuslyone
Frequent Visitor
9 years ago

Error exporting data with underlying data

Every time I try to export underlying data for a report, I get an error: "Error exporting data". I've tried changing the visual (from stacked column to clustered) and even changed the aggregate format (count to count (distinct)). The only advice I've found in the community is to try changing the visuals.

 

I also tried downloading the Gateway tool and setting it up after checking my settings - the same sections that allow auto-refresh.

 

Does anyone have any further troubleshooting steps for me to try? If I need more in-depth support outside of the community, how do I contact that team?

 

Thanks,

Z

10 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    zeuslyone Are you running into any of the known limitations based on the article here? - listed below

     

    Limitations and considerations

    • The maximum number of rows that can be exported to .csv is 30,000.

    • The maximum number of rows that can be exported to .xlsx is 30,000 (for Power BI Free users) and 150,000 (for Power BI Pro users).

    • Power BI only supports export in visuals that use basic aggregates. Export is not available for visuals using model or report measures.

    • Custom visuals, and R visuals, are not currently supported.

    • If there is unicode in the .csv file, the text in Excel may not display properly. Although, opening it in Notepad will work fine. Examples of unicode are currency symbols and foreign words. the workaround for this is to import the csv into Excel, instead of opening the csv directly. To do this:

      1. Open Excel
      2. From the Data tab, select Get external data > From text.
    • zeuslyone's avatar
      zeuslyone
      Frequent Visitor
      9 years ago

      Hello Eno1978,

       

      Thanks for the info. As far as I can tell none of these apply, but this is great clarification.

       

      Zeuslyone

  • zeuslyone's avatar
    zeuslyone
    Frequent Visitor
    9 years ago

    Ironically, I tried it just now again and had it work the first time but then had it fail on a second attempt. It also failed for a colleague who has been trying to export the data for his use. I look forward to any further advice that others have for this thread.

     

    Best,

    Zeuslyone

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    zeuslyone,

    What is your data source? Is there any possibility that you can share me the PBIX file so that I can test?

    Regards,
    Lydia Zhang

    • zeuslyone's avatar
      zeuslyone
      Frequent Visitor
      9 years ago

      Hey Lydia,

       

      How do I share the file with you? Is there some way we could private message about this?

       

      Best,

      Zeuslyone

      • Anonymous's avatar
        Anonymous
        Not applicable
        9 years ago

        zeuslyone,

        You can upload the PBIX file to OneDrive and send me the shared link via Private message.

        Regards,
        Lydia