Error connecting Zendesk to PowerBI

[Bonacif]

Hi,

I have administrator access in Zendesk and I'm trying to connect it to Power BI, however, I get the following message:

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Something did not work
Report could not be loaded
Please try again later or contact support. If you contact support, provide these details.

Activity ID 0d6f1a96-8336-d021-4c41-f32991895820
Request ID 4c7c630a-532d-25ad-01d9-453762a132fe
Correlation ID eadfafe3-26dd-bf1d-6204-09505be1bde1
Status code 500
Time Thu Dec 14 2017 10:05:23 GMT-0200 (E. South America Daylight Time)
Version 13.0.3419.168
Cluster URI https://wabi-south-central-us-redirect.analysis.windows.net

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Does anyone know what can it be? Can you help me please?

[Anonymous · Accepted solution]

@Bonacif,

I can successfully connect to Zendesk  in Power BI Service and Power BI Desktop.

Could you please use Zendesk connector in Power BI Desktop to connect to your source and check if you get any errors?

Regards,

Lydia

[Bonacif]

Lydia,

thanks for your answer.

I tried to connect through Power BI Desktop and I was successful, however, in the Power BI Service the error persists. I'm going to use Power BI Desktop.

Thank you.