Error: We couldn't import data from xero

[Shane6]

Trying to get a service pack for Xero and keep getting same error, full details of error as follows:

We couldn't import data from Xero

Make sure you're entering the information correctly.
Please try again later or contact support. If you contact support, please provide these details.

Activity IDa66c804a-1ed0-7319-d217-13df1571eb91

Request IDca07acb4-a2cb-9c7d-3a48-21bf285a4588

Correlation ID713ff228-ab91-acdd-7318-94339f58c21b

TimeWed Jul 20 2016 11:41:19 GMT+0800 (W. Australia Standard Time)

Version13.0.1500.429

Cluster URIhttps://wabi-australia-southeast-redirect.analysis.windows.net

[craigwisky]

I get this message daily when trying with our Xero connection, yet when I log in and refresh manually the dahsboard does seem to update. Quite annoying though.

Any advice/help?

[sreddy]

Getting the same or similar error. 

Technical Information:

Activity Id: 648fb446-cfd7-45da-8e94-63011bfedce2

Request Id: 3b7013fa-0905-4c2c-908b-4c6297597213

Cluster Name: WABI-AUSTRALIA-SOUTHEAST-redirect.analysis.windows.net

Refresh Start Time: 07/28/2016 18:14:02Z

Refresh End Time: 07/28/2016 18:18:55Z

We have managed to link data once on a separate dashboard when the conector launched, since then nothing the data refresh always fails.

[deekay80]

Same us as. I have just purchased PowerBI for the purpose of integrating into Xero and now it wont integrate. Ofcourse I need to pay $500 to contact miscrosoft support. What do you propose I do in this instance?????

[karaoan]

@deekay80

This is often an issue with API call restrictions i.e. you can only query a certain number of records per day. A way around this is using solutions like Clear Jelly (www.clearjelly.net) that enable you to automatically integrate and consolidate one or multiple entities even from different accounting systems (e.g. also Quickbooks, Sage etc.) and load them in a cloud based data repository optimized for analysis. This typically gives you much better performance,  options to do proper consolidation as well as with Clear Jelly also
budgeting and planning features. 

You can trial it for free - maybe it covers what you are looking for. Of course more than happy to assist with questions.

Martin