Forum Discussion
Error Installing On Premises Gateway
I am trying to Install the Power BI Gateway on a 2 GB Windows 10 Laptop. But the Installation Fails. Here is the error from the error log
Hello, I'm your 64bit Impersonated custom action server.
Action start 15:43:03: StartServiceToCreateUser.
SFXCA: Extracting custom action to temporary directory: C:\WINDOWS\Installer\MSIA61F.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action Microsoft.DataTransfer.EgwInstallUtils!Microsoft.PowerBI.EgwInstallUtils.CustomActions.StartServiceToCreateUser
Exception thrown by custom action:
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.ServiceProcess.TimeoutException: Time out has expired and the operation has not been completed.
at System.ServiceProcess.ServiceController.WaitForStatus(ServiceControllerStatus desiredStatus, TimeSpan timeout)
at Microsoft.PowerBI.EgwInstallUtils.CustomActions.RestartServiceImpl(String serviceDisplayName, TimeSpan timeout)
at Microsoft.PowerBI.EgwInstallUtils.CustomActions.StartServiceToCreateUser(Session session)
--- End of inner exception stack trace ---
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object parameters, Object arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture)
at Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr)
CustomAction StartServiceToCreateUser returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 15:44:09: StartServiceToCreateUser. Return value 3.
Action ended 15:44:09: INSTALL. Return value 3.
Property(S): UpgradeCode = {D430A057-BAED-421C-A12C-C4EFF2Any help on this matter would be greatly appreciated!
4 Replies
- Conarl_on_BIHelper IIIHi ricky23,
I believe you’re installing a Personal gateway, if so ensure that you have enough memory to support the installation of the gateway. But looking at the error it’s indicating something about 64bit? Is your laptop a 64bit or 32bits OS. If so then you would need to install the appropriate gateway version that corresponds to the version of your OS. And see if that helps with the installation.- Conarl_on_BIHelper III
From your screen shot the installation is prompting you to select which gateway you want to install. i.e enterprise or personal gateway. If you're not familiar with the installation of the gateway please follow the screen shot in below link https://docs.microsoft.com/en-us/power-bi/service-gateway-getting-started, also do some reading on types of gateways that meets your requirements.
Thank you,
Conarl_On_BI
- AnonymousNot applicable
ricky23,
Please add your account under "Create global objects"policy as described in the similar thread below and check if it works.
http://community.powerbi.com/t5/Report-Server/Power-BI-On-premises-data-gateway-install-failed/td-p/356507
Regards,
Lydia