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edhans's avatar
edhans
Community Champion
8 years ago

Error 1069 - On Premises Data Gateway Service wont' start - logon failure

I have the On Premises Gateway installed on a Windows 7 PC. Not in personal mode.   It works fine until I do something as simple as run Windows Update and apply patches.   Then on the reboot, the...
Need Help
Anonymous's avatar
Anonymous
Not applicable
8 years ago

edhans,

Please help to post the gateway service logs which locate in C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log.

I’m not sure if the patched Windows updates affect the gateway service. But when you get 1069 error, have you checked that if the NT Service\PBIEgwService account has Log on as a Service right? And are you able to start gateway service when you change the service account to administrator of your computer?


Regards,
Lydia

  • edhans's avatar
    edhans
    Community Champion
    8 years ago

    Thanks Lydia. I have bookmarked this. When this happens again, which could be tomorrow or mid-December, I will definitely get the logs. The logs were delted when I uninstalled and removed everything before reinstalling.

     

    I will also see if the PBIEgwService is somehow being denied the "log on as a service" right after an update. I tend to think that might be the problem and will test before I reinstall.