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AJTindall73's avatar
AJTindall73
Advocate I
8 years ago
Solved

Enterprise gateway - application installation location

This is a weird question, and could lead in a different direction, so I apologise if this has been placed on the incorrect board.   First the back story: Back in the day an IT colleague of mine in...
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  • Anonymous's avatar
    Anonymous
    8 years ago

    AJTindall73,

    You can go to Control Panel to check if on-premises gateway is installed on your server, or go to Services to check if gateway service exists. Once gateway exists and you run the latest installer, the existing gateway will be automatically upgraded. If no gateway exists, you will install a new gateway after running the installer.


    Regards,
    Lydia

AJTindall73's avatar
AJTindall73
Advocate I
8 years ago

Hi Lydia,

 

Thank you for you response. Please bear in mind, this is not my expertise so any following question may seem silly or simple.

 

Just so I am not getting anything confused; If we run the upgrade, the installer will automatically know where the current gateway is kept? Or, should we know which server the gatway was installed - log on to this server and then carry out the upgrade? as this was the reason I asked the question originally. Our IT Team are not sure where this has been installed.

 

Kind regards,

 

Alan Tindall

 

Anonymous's avatar
Anonymous
Not applicable
8 years ago

AJTindall73,

You can go to Control Panel to check if on-premises gateway is installed on your server, or go to Services to check if gateway service exists. Once gateway exists and you run the latest installer, the existing gateway will be automatically upgraded. If no gateway exists, you will install a new gateway after running the installer.


Regards,
Lydia

  • AJTindall73's avatar
    AJTindall73
    Advocate I
    8 years ago

    Hi Lydia,

     

    Thanks for all your help.

     

    I will pass on this information.

     

    Kind regards,

     

    Alan