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mitsu's avatar
mitsu
Resolver IV
9 years ago

Enterprise Gateway .Net Runtime Error

We are facing an issue with the Power BI enterprise data gateway .  The connection work fine  and we are able to see the reports. However the minute we try filtering on the reports the gateway discon...
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v-qiuyu-msft's avatar
v-qiuyu-msft
Community Support
9 years ago

Hi FrankAndersenDK,

 

Can you share the On-premises data gateway service logs and Fiddler Trace around the time error throws out suggested in my previous post?

 

Best Regards,
Qiuyun Yu

FrankAndersenDK's avatar
FrankAndersenDK
New Member
9 years ago

Hi v-qiuyu-msft,

 

How do you prefer i share the service logs and Fiddler Trace?

 

Regards, 

Frank

  • FrankAndersenDK's avatar
    FrankAndersenDK
    New Member
    9 years ago

    The Fiddler trace shows nothing...

     

    When i try to access data from On-Premises on PowerBI, the "On-premises data gateway service" stops unexpected.

     

    The "On-premises data gateway service" event log, shows nothing but started and stopped 'On-premises data gateway service'.

     

    Logs from Application eventlog:

     

    Faulting application name: Microsoft.PowerBI.EnterpriseGateway.exe, version: 14.16.6369.1, time stamp: 0x59441931
    Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
    Exception code: 0xc000071f
    Fault offset: 0x00000000000bc579
    Faulting process id: 0x318
    Faulting application start time: 0x01d2f3e86017691b
    Faulting application path: C:\Program Files\On-premises data gateway\Microsoft.PowerBI.EnterpriseGateway.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 0d018e7f-c682-4e2b-8f02-f1d7a17567c3
    Faulting package full name:
    Faulting package-relative application ID:

    ---

    Application: Microsoft.PowerBI.EnterpriseGateway.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c000071f, exception address 00007FFDD622C579

     

    • GTull's avatar
      GTull
      Frequent Visitor
      9 years ago

      The exact same thing has started happening to us in the last few days. Happening across all of our servers. Had to install on a desktop. Not ideal.