Data Gateway (Personal mode) does not update web data sources

[amvanandel]

All of my PowerBI datasets stopped updating since August 19th. Before this date I had no problems with my On-premise Data Gateway (personal mode). On PowerBI Desktop i can still update the PowerBI datasets without any trouble. 

Sadly the error message did not tell me much: "There was an error in the data gateway"

I have pinpointed the problem to the follow: my 'Web' data sources do not update:

- If I remove the Web datasources from the PowerBI solution, the update starts functioning again

- If I create a new PowerBI solution with only Excel sources: data sources update fine, once I add a Web data source I cannot update from the portal. 

My solutions are a mix of Excel files and web sources, I want it to be updated automatically, preferably in the PowerBI Portal. 

Can someone help me how to fix this problem?

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As said: updating in PowerBI Desktop still works perfect, and if I have a PowerBI dataset with only excel sources the personal data gateway is functioning perfect. The on-premise service is up and running and visible in the PowerBI Portal.  

I've tried te following:

- Used the personal gateway on three different computers

- Used the personal gateway on two seperate internet connections

- Tried installing the general gateway (but could not find how to connect the data sources of the previous solutions to this)

- Tried new PowerBI solutions: all functioned until a web data source was added

- Stripped down non functioning PowerBI solututions: all start functioning once I deleted the web data sources. 

Thx. Martin

[v-qiuyu-msft]

Hi @amvanandel,

The issue should be fixed now. Please try again in your environment to see if it can be refreshed successfully. 

Best Regards,
Qiuyun Yu 

[v-qiuyu-msft]

Hi @amvanandel,

This is a known issue and PG team are applying on the fix, you can check its status from support site: 

Best Regards,
Qiuyun Yu