Credentials issue in Power BI Desktop

[Nbz78]

Hi all,

I'm stuck with this issue in Power BI Desktop where I cannot refresh my data set and it returns an error like pic below:

I tried to sign in as anon, windows and ms account but none of these works. Im currently login with my own account when working with the dashboard but the problem will happen everytime I want to refresh and get new data. 

Can someone help me on the issue? 

[v-jingzhang · Accepted solution]

Hi @Nbz78 

Does your account have access to the data source this report is connected to? Please try logging in to SharePoint site with your current account to check if your account can access that data source. If not, you need to ask the owner of that data source to give you the permission. 

Best Regards,
Community Support Team _ Jing
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