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bobsawyer's avatar
bobsawyer
Regular Visitor
11 years ago

Connect to Quickbooks Online failure

I am using Power BI online and attempting to Get Data from Quickbooks Online. (Get Data > Services > Quickbooks Online > Connect).

 

The "Connect to Quickbooks Online" window appears, and I to click "Sign In."

The "Authorize Intuit to securely share your data to Microsoft Power BI" window appears and I click "Authorize."

The "Microsoft Power BI and Quickbooks Online are now connected!" window appears, and then closes and returns to the "Connect to Quickbooks Online" window.

On that screen, I receive this error message: Failed to update data source credentials: The credentials you provided for the data source are invalid. Please ensure the credentials you have provided for all the data sources are valid.
 
I do have Master Admin privileges in Quickbooks Online, and I am using the U.S. version of the product. I also attempted as a Company Admin. No success. I'm using Safari 8.0.8 and Firefox 39.0.3 on a Mac. No success in either.
 
Would love some advice on how to move forward.
Need Help

7 Replies

      • bobsawyer's avatar
        bobsawyer
        Regular Visitor
        10 years ago

        After I sent a negative review to customer service (smiley face "feedback" icon in upper right corner of PowerBI web interface), I was contacted by PowerBI customer service and asked to submit a trace using Fiddler. I followed the instructions and submitted the trace. (Had to download and use the buggy OSX version.)

         

        I have not heard back from Microsoft, and the issue is still not resolved. I re-contacted them by email today. Will post back if I receive a response.

  • freshroy's avatar
    freshroy
    New Member
    11 years ago

    Ive been having this same issue since september 1st. I initially connected our QBO account successfully and was building reports etc. On 9/1/2015 the data soruce failed to refresh and ever since then ive been getting the "invalid credentials error".  Please help

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    I'm having the same issue.  Just replying to receive updates.  Thank you.