Connect Power BI to org share folder .com?

[FreddieTheCat]

I am trying to connect my org share folder with Power BI. 

I am checking online and it looks like the first step is to add data source at Gateways. This is what I am doing:

1. Choose "Folder" as Data Source Type

2. Enter the path, in my case, it has this format: \\data.companyname.com/Data

3. Credentials: I am trying both, my personal computer and share folder credential too. Unfortunately I am getting this message: 

Unable to connect: We encountered an error while trying to connect to . Details: "We could not register this data source for any gateway instances within this cluster. Please find more details below about specific errors for each gateway instance."Show details

Troubleshoot connection problems

I would to please know, it this is the right way to connect power BI with share folder, if not, I would really appreciate if any of you guys can help me to fix this issue.

Thank you!

[v-piga-msft]

Hi @FreddieTheCat ,

It seems that you have problems when you add data source in Data gateway in Power BI Service.

The error message you provided is very general so I cannot specific the reason. 

Please confirm if your gateway is online firstly.

In addition, please check if your credential is correct.

By my test in my site, I could add the folder data source in data gateway successfully.

One more question, what is your org share folder? Is it online source or the on-premises folder? If that is an online data source, I'm afraid that you don't need to add it to data gateway. If that is the on-premises data source, I'm afraid that your crendentail should be your Windows credential. 

If you still need help, please feel free to ask.

Best  Regards,

Cherry

[FreddieTheCat]

Hello @v-piga-msft 

I will really appreciate if you would give me some guidance.

[v-piga-msft]

Hi @FreddieTheCat ,

Have you solved your problem?

If you have solved, please always accept the replies making sense as solution to your question so that people who may have the same question can get the solution directly.

If you still need help, please feel free to ask.

Best  Regards,

Cherry

[FreddieTheCat]

Hi  @v-piga-msft ,

Thank you for your answers. I just reached out to our IT dep. The source is online.

Does this complicate the problem?

or There  are other ways of resolving it?

[v-piga-msft · Accepted solution]

Hi @FreddieTheCat ,

If your data source is online, you don't nees to add it to gateway as online source could refresh automatically.

Please refer to this article.

Best  Regards,

Cherry