Forum Discussion

teros's avatar
teros
Helper I
9 years ago
Solved

Cannot log into Azure through on-premises data gateway

I just installed the on-premises data gateway, and as part of configuration, it wants me to connect to Azure; but when I try to log in, I keep getting a "We don't recognize this User ID or password" error.

 

I can log into Azure from IE or Firefox just fine, but attempts to log in through the gateway continue to fail. I've checked the log files to no avail.

 

Any thoughts?

 

-- Tony

Need Help
  • Anonymous's avatar
    Anonymous
    9 years ago

    teros,

    What account do you use to sign in Power BI Service(app.powerbi.com)? If you can successfully log in Power BI Service, use the same account to sign in Azure as shown in the screenshot below during the process of installing Power BI gateway.

     

    Regards,
    Lydia Zhang

2 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    teros,

    What account do you use to sign in Power BI Service(app.powerbi.com)? If you can successfully log in Power BI Service, use the same account to sign in Azure as shown in the screenshot below during the process of installing Power BI gateway.

     

    Regards,
    Lydia Zhang

    • teros's avatar
      teros
      Helper I
      9 years ago

      Lydia -

       

      You hit the nail right on the head -- that was my exact problem. While I had signed up for Azure, I hadn't yet signed up for Power BI. As soon as did that, I was able to finish configuring the Data Gateway.

       

      Thanks!!