Can't uninstall on-premise gateway

[PavelR]

Hi,

I have trouble with uninstalling on premise gateway. It says that there was an error and I get error log as shown below. Has anyone solution for this?

=== Verbose logging started: 26. 1. 2017 0:09:34 Build type: SHIP UNICODE 5.00.9200.00 Calling process: C:\ProgramData\Package Cache\{1ba30fae-1f22-4d80-885d-cfb7d6c130fd}\Egw-prod.exe ===
MSI (c) (1C:10) [00:09:34:740]: Resetting cached policy values
MSI (c) (1C:10) [00:09:34:740]: Machine policy value 'Debug' is 0
MSI (c) (1C:10) [00:09:34:740]: ******* RunEngine:
******* Product: {0E277C24-0728-4FE0-B2F1-5C7DC7E30DD0}
******* Action:
******* CommandLine: **********
MSI (c) (1C:10) [00:09:34:740]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (1C:10) [00:09:34:740]: Grabbed execution mutex.
MSI (c) (1C:10) [00:09:34:740]: Cloaking enabled.
MSI (c) (1C:10) [00:09:34:740]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (1C:10) [00:09:34:740]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (94:E8) [00:09:34:740]: Running installation inside multi-package transaction {0E277C24-0728-4FE0-B2F1-5C7DC7E30DD0}
MSI (s) (94:E8) [00:09:34:740]: Grabbed execution mutex.
MSI (s) (94:64) [00:09:34:740]: MainEngineThread is returning 1603
MSI (s) (94:E8) [00:09:34:755]: User policy value 'DisableRollback' is 0
MSI (s) (94:E8) [00:09:34:755]: Machine policy value 'DisableRollback' is 0
MSI (s) (94:E8) [00:09:34:755]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (94:E8) [00:09:34:755]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (94:E8) [00:09:34:755]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (94:E8) [00:09:34:755]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (1C:10) [00:09:34:755]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (1C:10) [00:09:34:755]: MainEngineThread is returning 1603
=== Verbose logging stopped: 26. 1. 2017 0:09:34 ===

Thanks and regards.

Pavel

[v-yuezhe-msft · Accepted solution]

Hi @PavelR，

Please firstly restart your machine, then un-install on-premises gateway from control panel and check if it is successful. Also make sure that the account you use to uninstall gateway has admin permission.

Thanks,
Lydia Zhang

[PavelR]

@v-yuezhe-msft

I've restarted the machine and it has really helped.

Thank you very much.

Regards

Pavel