Forum Discussion

wonga's avatar
wonga
Continued Contributor
10 years ago

Best Practices for Upgrading/Updating Gateways

Hello all,

 

What is the recommended upgrade process for gateways? Do I install the newest update over the current installation or uninstall the current one and install the new one?

 

If the latter option, how do I backup/restore the data sources I've already set up on my current gateway after I install the newest version?

 

Thanks.

Need Help

10 Replies

  • dimazaid's avatar
    dimazaid
    Microsoft Employee
    10 years ago

    Hi!
    You don't have to uninstall the current gateway, installing the latest version will upgrade your current gateway to the latest.
    In case the installation or configuration fails, you can use the "Recovery Key" you entered the first time you installed the gateway and this will recover all your data sources + credentials so you don't have to worry about migrating them.

    • MyraMa's avatar
      MyraMa
      Advocate II
      8 years ago

       

      But it still asks me to uninstall the current one. And the current one is installed by previous developer. He has left and didn't leave any recovery key information...

      If I uninstall the current one and reinstall the new one, it will wipe up all the previous configuration?

       

      Thank you

      Myra

  • AnotherUsername's avatar
    AnotherUsername
    Frequent Visitor
    8 years ago

    I would also like to know what is the best practises in this regard. 

    I'm getting the following message that I need to upgrade our gateway - we've got over 30 connections with 500 users on it at the moment.

     

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Holla,

    Any updates?
    I am getting the error as well.

    :catmad:

    • Anonymous's avatar
      Anonymous
      Not applicable
      7 years ago

      You should have a recovery Key while installing the Gateway. Keep that in handy. Go to Control Panel--> Select on premise gateway and click on Change, it will prompt for Uninstall though it wont uninstall. Setup will run to fix the issue. and then you can download the latest version of Gateway and can install. it will automatically update the existing one.

      Key is first to make the existing gateway run without any issue before we go for upgrade.

      Also check you are able to login to powerbi.com from your browser. Browser authentication is required when you try to upgrade the gateway.

       

      Thanks,
      Ankku