Forum Discussion

wonga's avatar
wonga
Continued Contributor
10 years ago

Best Practices for Upgrading/Updating Gateways

Hello all,   What is the recommended upgrade process for gateways? Do I install the newest update over the current installation or uninstall the current one and install the new one?   If the lat...
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dimazaid's avatar
dimazaid
Microsoft Employee
10 years ago

Hi!
You don't have to uninstall the current gateway, installing the latest version will upgrade your current gateway to the latest.
In case the installation or configuration fails, you can use the "Recovery Key" you entered the first time you installed the gateway and this will recover all your data sources + credentials so you don't have to worry about migrating them.

MyraMa's avatar
MyraMa
Advocate II
8 years ago

 

But it still asks me to uninstall the current one. And the current one is installed by previous developer. He has left and didn't leave any recovery key information...

If I uninstall the current one and reinstall the new one, it will wipe up all the previous configuration?

 

Thank you

Myra

  • jonculp85's avatar
    jonculp85
    Frequent Visitor
    8 years ago

    What did you end up doing? :-(

    • MyraMa's avatar
      MyraMa
      Advocate II
      8 years ago

      jonculp85 I uninstalled the previous gateway and reintalled a new one. :(

      • AnotherUsername's avatar
        AnotherUsername
        Frequent Visitor
        8 years ago

        Yes well did that today as half my connections seemed to start failing for no reason.

        Issue 1: I did not back up the config files in the Program Files folder - we're using custom proxy settings but I did have the details

        Issue 2: The new gateway doesn't work with the proxy settings. I'm going to create a post with details - this is so frustrating as I've got users dependent on this service and there is no consistent working experience. This will be escalated to Microsoft