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mwsmoley's avatar
mwsmoley
Icon for Helper II rankHelper II
2 years ago

Lookup activity id undefined

Hello,   I have started experiencing an issue with Lookup actiivyt where they are all failing when connecting to a azure sql database with the error "Connection failed undefined. Acitivity ID: unde...
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v-cboorla-msft's avatar
v-cboorla-msft
Icon for Microsoft Employee rankMicrosoft Employee
2 years ago

Hi mwsmoley 

 

There might be a chance of an intermittent issue could you please follow the below steps that might help you. 

Temporary Glitch: Clearing cookies and caches can sometimes resolve temporary glitches within the application that might be causing the issue.

Hard Refresh: A hard refresh bypasses the cached version of the webpage and forces the browser to download the latest version from the server. Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac).

 

If the issue still persists, please do let us know. Glad to help.

 

I hope this information helps.

 

Thank you

v-cboorla-msft's avatar
v-cboorla-msft
Icon for Microsoft Employee rankMicrosoft Employee
2 years ago

Hi mwsmoley 

 

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others.
Otherwise, will respond back with the more details and we will try to help.

 

Thanks.

  • mwsmoley's avatar
    mwsmoley
    Icon for Helper II rankHelper II
    2 years ago

    I use Microsoft Edge and have it set to not save any history and delete all cookies, cache, images, etc on close.  At this point I have not checked to see if the issues has been resolved as I had to move on to conintue projects in alternative ways.

    • v-cboorla-msft's avatar
      v-cboorla-msft
      Icon for Microsoft Employee rankMicrosoft Employee
      2 years ago

      Hi mwsmoley 

       

      Apologies for the delay in response.

      If the issue still persists. Please reach out to our support team to gain deeper insights and explore potential solutions. It's highly recommended that you reach out to our support team. Their expertise will be invaluable in suggesting the most appropriate approach.

      Please go ahead and raise a support ticket to reach our support team:

      https://support.fabric.microsoft.com/support

      After creating a Support ticket please provide the ticket number as it would help us to track for more information.

       

      Thank you.

      • v-cboorla-msft's avatar
        v-cboorla-msft
        Icon for Microsoft Employee rankMicrosoft Employee
        2 years ago

        Hi mwsmoley 

         

        We haven’t heard from you on the last response and was just checking back to see if you've had a chance to submit a support ticket. If you have, a reference to the ticket number would be greatly appreciated. This will allow us to track the progress of your request and ensure you receive the most efficient support possible.

         

        Thanks.