Forum Discussion
Post ProdigyError during pipeline creation to read from a SQL Server: The Data Factory runtime is busy now
Hi pmscorca ,
That is a crucial clue.
According to the installation file for the November update, official support is only provided up to Windows Server 2022.
I think this is where the problem lies. Even if you were able to install it, that doesn't mean it will work again.
Officially, 2025 is not yet supported.
Of course, there is no mention of this in the documentary.See screenshot.
Here the documentation again.
https://learn.microsoft.com/en-us/data-integration/gateway/service-gateway-install#requirements
Please install the On Premise Data Gateway on Server 2019 or Server 2022. If that doesn't work, you could contact support.
If it works, then we can help you with your other problem, if it has already been solved with this.
Best regards
Hi pmscorca ,
of course, that cannot be explained.
Please let us know if you have installed it on a different server operating system.
If your original problem still persists, we can then continue to investigate.Feel free to leave kudos or accept it as a solution. This will also help other community members.
Best regards
Post ProdigyHi,
I've tried to delete register keys related to the OPDG and the remnants folders, but unsuccessfully.
I've tried to reinstall the November 2025 version, but unsuccessfully.
I've checked the .NET Framework: is the 4.8 one.
The operating system is Windows Server 2025 Datacenter.
I remember that I've installed the November 2025 version successfully, I've uninstalled it successfully to install the October 2025 version successfully and then I uninstalled it successfully.
I think that an important software like OPDG should have a separate or integrated certified tool that allows you to check the prerequisites and clean up in case of uninstallation; by this software it is possible to connect to on-premise data sources!
It doesn't seem a more stable software: some users have solved in a manner, other users in another manner, and so on.
Super UserHi pmscorca ,
That is a crucial clue.
According to the installation file for the November update, official support is only provided up to Windows Server 2022.
I think this is where the problem lies. Even if you were able to install it, that doesn't mean it will work again.
Officially, 2025 is not yet supported.
Of course, there is no mention of this in the documentary.
See screenshot.
Here the documentation again.
https://learn.microsoft.com/en-us/data-integration/gateway/service-gateway-install#requirements
Please install the On Premise Data Gateway on Server 2019 or Server 2022. If that doesn't work, you could contact support.
If it works, then we can help you with your other problem, if it has already been solved with this.
Best regards
- spaceman127
Hi pmscorca ,
of course, that cannot be explained.
Please let us know if you have installed it on a different server operating system.
If your original problem still persists, we can then continue to investigate.Feel free to leave kudos or accept it as a solution. This will also help other community members.
Best regards
- pmscorca
Ok, but it is strange that I've installed the gateway with success the first time.
However, the software doesn't seem more stable and it could have a certified tool to check the hw-sw requirements and clean the machine after an uninstallation, without reading hard logs to understand.