Forum Discussion
Post ProdigyError during pipeline creation to read from a SQL Server: The Data Factory runtime is busy now
Hi pmscorca ,
That is a crucial clue.
According to the installation file for the November update, official support is only provided up to Windows Server 2022.
I think this is where the problem lies. Even if you were able to install it, that doesn't mean it will work again.
Officially, 2025 is not yet supported.
Of course, there is no mention of this in the documentary.See screenshot.
Here the documentation again.
https://learn.microsoft.com/en-us/data-integration/gateway/service-gateway-install#requirements
Please install the On Premise Data Gateway on Server 2019 or Server 2022. If that doesn't work, you could contact support.
If it works, then we can help you with your other problem, if it has already been solved with this.
Best regards
Hi pmscorca ,
of course, that cannot be explained.
Please let us know if you have installed it on a different server operating system.
If your original problem still persists, we can then continue to investigate.Feel free to leave kudos or accept it as a solution. This will also help other community members.
Best regards
Hi pmscorca ,
Thanks for reaching out to the Microsoft fabric community forum.
In addition to the valuable point mentioned by pmscorca , Please check out this point which test if the issues lies with lack of access to ports.
To test if the gateway has access to all the required ports, run the network ports test. The results of the test are either Completed (Succeeded) or Completed (Failed, see last test results). If the test succeeded, your gateway successfully connected to all the required ports. If the test failed, your network environment might be blocking these required ports and servers.
I hope this information helps. Please do let us know if you have any further queries.
Thank you