Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
2 years ago

HI BartoloIsmail ,

We haven’t heard from you on the last response and was just checking back to see if you got some insights over your query.
Otherwise, will respond back with the more details and we will try to help .

Thanks

BartoloIsmail's avatar
BartoloIsmail
Frequent Visitor
2 years ago

hi Anonymous 

I'm reaching out again because the problem persists, and I would like to get additional help for troubleshooting the connection.

  • Anonymous's avatar
    Anonymous
    Not applicable
    2 years ago

    Hi BartoloIsmail ,

    Apologize for the issue you are facing. The best course of action is to open a support ticket and have our support team take a closer look at it.

     

    Please reach out to our support team so they can do a more thorough investigation on why this it is happening: Link 

     

    After creating a Support ticket please provide the ticket number as it would help us to track for more information.

     

    Hope this helps. Please let us know if you have any other queries.

    • BartoloIsmail's avatar
      BartoloIsmail
      Frequent Visitor
      2 years ago

      my id is TrackingID#2405160050001635

      • Anonymous's avatar
        Anonymous
        Not applicable
        2 years ago

        Hi BartoloIsmail ,

        Thanks for sharing the support ticket.

        Please allow some time, so team can check and provide a resolution.

        In case if you got a resolution please do share with the community as it can be helpful to others .