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Lukas_Ng's avatar
Lukas_Ng
Advocate I
1 year ago
Solved

Can not Sign-In Outlook 365 activity

Hi all,   I’m facing a sign-in issue with the "Office Outlook 365" activity when trying to edit the email format in this activity. No pop-up appears to select the account for sign-in   and...
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  • Lukas_Ng's avatar
    Lukas_Ng
    1 year ago

    Thank you for your help

     

    I do all things: clear cache, allow pop-up, use other browser, use private mode,....

     

    But now, the bug fixed itself for no reason and pop-up appeared 😄 .  But I still need re-sign-in whenever I need to edit this activity.

     

    Thank you

vivien57's avatar
vivien57
Super User
1 year ago

Hello Lukas_Ng 

I just tested it at home and it works (Google Chrome).

Can you try it with another browser?

Also, press CTRL+F5 to clear your browser cache.

Have a nice day,

Vivien

  • Lukas_Ng's avatar
    Lukas_Ng
    Advocate I
    1 year ago

    I have tried many browsers: from brave to firefox and edge. also clear my browser cache.  But the issue is still there. I think the problem is the account that I used. 

     

    There is an automatically created JSON config in this account for Outlook activity.

     

    But when testing Outlook 365 activity with other account/ tenant is not the same like this.

    • vivien57's avatar
      vivien57
      Super User
      1 year ago

      That's strange... Especially if the problem only occurs for one Workspace...

      If it helps, here is the JSON code I have for the Outlook task

      • Lukas_Ng's avatar
        Lukas_Ng
        Advocate I
        1 year ago

        Thank you for your help.

        I’ll keep investigating this issue and update you once it’s solved