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Lukas_Ng's avatar
Lukas_Ng
Icon for Advocate I rankAdvocate I
1 year ago
Solved

Can not Sign-In Outlook 365 activity

Hi all,

 

I’m facing a sign-in issue with the "Office Outlook 365" activity when trying to edit the email format in this activity.

No pop-up appears to select the account for sign-in

 

and the status remains stuck on Pending...

 

Although I successfully saved this pipeline and configured the email format about 2 weeks ago, today when I tried to review and reconfigure this activity, the account I previously used to sign in was logged out, requiring me to sign in again. However, the sign-in pop-up does not appear.

 

When I test with a different Fabric tenant account and workspace, the sign-in pop-up works normally.

I have also checked the workspace capacity, and there doesn’t seem to be any abnormality.

 

Could you please help me investigate this issue?

 

Thanks,

Lukas

  • Lukas_Ng's avatar
    Lukas_Ng
    1 year ago

    Thank you for your help

     

    I do all things: clear cache, allow pop-up, use other browser, use private mode,....

     

    But now, the bug fixed itself for no reason and pop-up appeared 😄 .  But I still need re-sign-in whenever I need to edit this activity.

     

    Thank you

11 Replies

  • Hello Lukas_Ng 

    I just tested it at home and it works (Google Chrome).

    Can you try it with another browser?

    Also, press CTRL+F5 to clear your browser cache.

    Have a nice day,

    Vivien

    • Lukas_Ng's avatar
      Lukas_Ng
      Icon for Advocate I rankAdvocate I

      I have tried many browsers: from brave to firefox and edge. also clear my browser cache.  But the issue is still there. I think the problem is the account that I used. 

       

      There is an automatically created JSON config in this account for Outlook activity.

       

      But when testing Outlook 365 activity with other account/ tenant is not the same like this.

      • vivien57's avatar
        vivien57
        Icon for Super User rankSuper User

        That's strange... Especially if the problem only occurs for one Workspace...

        If it helps, here is the JSON code I have for the Outlook task

  • smeetsh's avatar
    smeetsh
    Icon for Continued Contributor rankContinued Contributor

    I have had simialr experiences, using firefox, I often need to click it twice, sometimes I have to refresh the browser completely, which is annoying

     

  • jfernandes27's avatar
    jfernandes27
    Regular Visitor

    I have similar issue where the sign-in pop up does not display when I add a new activity to an existing pipeline.  The pop up shows when I edit an existing Outlook activity however.  I found if I edit the Jason code for the Outlook activity (e.g. edit the activity name) and then click on the sign-in button I get the pop-up.  I have restarted, cleared cache, signed out and the error persists.