Forum Discussion
will not log on smart TV
We have several LG smart TVs (model 7500 and 8500) to show our dashboards.
Everything was fine until last week (11/11/19) and TVs stoped allowing us to log on to PBI. We are facing this issue at TVs in and out of office, with TVs that have updated and not updated the OS version.
PBI is working perfectly at out laptops. The only issue is that it just stoped allowing loging on at smart TVs. What could be happening?
Apreciate any clue!
It was an "W5 Mini PC Intel Atom Z8350 Windows 10 Mini PC Stick". Here is the link to where I bought it. Hope this helps.
www.amazon.com/gp/product/B07N2KBHL5/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1
16 Replies
HI andre_caldas ,
Where are your device contents from? power bi mobile app or power bi service? If you mean a mobile app, what type and version of the power bi mobile app are you used?
If you mean power bi service, it might a compatibility issue between power bi service and device web browser, please contact to power bi team for further support.
Regards,Xiaoxin Sheng
- We use PBI to show our dashboard directly from smart TV (model LG 7500 and LG 8500) web Browers (WebOS). All of them have their OS updated. Used to work well. All of a sudden, we cannot even log on to PBI (only at TV. Still working well on laptops browsers).
We did contact Microsoft PBI team. It's been over a week but we've had no progress so far...We have exact same problem, hoping for a quick solution!
I am having the same problem!
mshenhavPower BI Team
Since this is a web client issue - please post your issue here: https://community.powerbi.com/t5/Service/bd-p/power-bi-web-app
Thanks, Maya
was this resolved? I have a new samsung TV and am having the same problem.
The answer they told me was that they don't support it and it's not a priority. So there is no expectation of correction
The answer they told me was that they don't support it and it's not a priority. So there is no expectation of correction
That sucks...
Exactly same problem here!
