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Nicklealias
New Member

iPad back arrow takes users back multiple levels

On the iPad app, the back button is returning users all the way back to the landing page instead of going one view backwards. This is especially problematic in focus mode because there isn't another way to go back to the individual report that was being viewed. This forces a user to 'start over' from the beginning which my users are getting frustrated with.

4 REPLIES 4
mshenhav
Power BI Team
Power BI Team

Hey @Nicklealias ,

 

From the screenshots you shared it seems that you are using browser and not Power BI Mobile app.

I would recommend to use Power BI Mobile app when using mobile phone or tablet/IPad - the apps are designed for viewing reports and dashboard using mobile devices, while browser experience is designed for mouse/keyboard usage....

 

In the app we have implemeted back button that go back one view, as explained previously.

You can get the app from App Store (‎Microsoft Power BI on the App Store (apple.com)) and Google Play (Microsoft Power BI–Business data analytics - Apps on Google Play).

 

Thanks, Maya 

I only took the screenshots from the browser because it's easier for me to trim out confidential information, and to give you an illustration of our set up and how we navigate. The issue exists in the iPad version only. Browser is fine in this regards.

mshenhav
Power BI Team
Power BI Team

Hey @Nicklealias ,

 

This should not be the behavior. The back button supposes to take you one view backward, so if you where viewing "visual in focus" you should get back to the page view.

Can you please share a video with the experience you see?

 

Thanks, Maya

Unfortunately due to the confidential nature of the report, I can't post a video. But the click progression is as follows:

-Within a published app, we start from a workspace 'dashboard' splash page.

Nicklealias_2-1633557188616.png

 

-Users click on a dashboard button using a custom link, directing users to a published report within the workspace

-This report has about 90-100 report tabs, although some are just different views of similar data. The end user only sees this list of 9 reports and navigates primarily based on those (as you see on the left part of the screenshot), and buttons within the reports themselves (these are along the top). After navigating and then selecting the back arrow, a user gets returned to the main 'dashboard' page. Clicking within focus mode on a visualization, and then hitting the back button returns the same behavior.

Nicklealias_1-1633556981361.png

 

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