audience I granted access keep disappearing

[arunbyc]

I have created an Power BI App and granted access to two users under a particular audience (renamed as "Payroll") by typing their email_ids in the . to see some reports. After I pressed update app, I saw their names appear just below "Workspace users". I did not verify that they were able to access the reports but in the mean time I had to add another name, so went to update the app. I thought I will see these two person when I select the Payroll audience, but no names apepared below the Workspace users. How can I manage the users/audience in case I have to remove one of them?

[v-hashadapu]

Hi @arunbyc , hope you are doing well. may i know if the information provided here solved your issue or if you have raised the support ticket as suggested? If your issue's solved either way, please share the insights here, so others with similar issues may find the solution easily.
Thank you.

[agreen150]

I am having this same issue, as is another person at my company. We keep adding individual users to existing audiences, and then when we look back after publishing to the app, their name has disappeared from the members list.

[arunbyc]

AI says the following. Do you think this is correct and I have to go through IT?

What usually fixes it

• Best practice: Ask IT to create an Azure AD group (e.g., Finance_PBI_Viewers) → add users there → add the group once in the audience.

• If you must use individuals:

  • Type email → press Enter → make sure it turns into a “tag/pill.”

  • Then hit Update app.

• If it still disappears, it means your tenant is enforcing “groups only” policy — check with your Power BI admin under Admin Portal → Tenant settings → Share content with external users / Allow email addresses for sharing.
  
  will you please let me know what you think?
  
  Thanks
  
  

         Arun

[v-hashadapu]

Hi @arunbyc , Thank you for reaching out to the Microsoft Community Forum.

The AI guidance you found is correct. Manage access with an Azure AD/M365 group instead of adding individuals one by one, since some tenants enforce groups only or have sharing restrictions set by the Power BI admin. If you do add individuals, make sure their email turns into a pill before saving and check tenant settings if they still don’t stick.

Publish an app in Power BI - Power BI | Microsoft Learn

If you continue to face the issue even after this, then as suggested by @dustinaskinpbi , raising a Microsoft Support ticket is the best course of action.

[dustinaskinpbi]

Hi @arunbyc - users you've added to an audience should appear where you're looking. This sounds like it may be an issue we need to look into - will you please file a support ticket so our team can look into it?

How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn