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team_steve's avatar
team_steve
Advocate I
10 years ago
Solved

When does a dashboard refresh?

Hello, There are similar posts to this but no clear explanations or solutions that I've seen. I'm evaluating PowerBI and have to say I'm liking what I see. I’ve created a report contain a simp...
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  • RomiK's avatar
    RomiK
    9 years ago

    Hi All,


    Following your feedback on the Power BI community, we have improved the dashboard refresh functionality. You can now manually initiate a refresh to your tiles by opening the dashboard in the Power BI Mobile app for iOS and pulling down the top of the screen (see the animated image below).
    When performing a manual refresh, we also trigger a tile refresh. Tile refreshes update the dashboard view, and retrieve the latest data in the underlying model. This means that you can be sure that your device’s screen is displaying the most recent tile data.
    Please note that dashboards are updated automatically per dashboard owner configuration. Dashboards that are based on Direct Query connections have an automatic update about every fifteen minutes, so triggering a manual refresh will result in getting the latest data from the connected model.

     

    see Video in the release blog:

    https://powerbi.microsoft.com/en-us/blog/power-bi-mobile-apps-feature-summary-august-2016/

  • team_steve's avatar
    team_steve
    9 years ago

    Hello again,

    As the person who originally raised this discussion I thought I should return and report my findings.
    From my testing I confirm that dashboards and reports collecting data via direct query are working great. The dashboards are syncing to the live, on premise data, when you 'pull down' the screen on the iPhone.

    Thanks to all who commented to confirm I wasn't going crazy and those who fixed/improved the Power BI product.

team_steve's avatar
team_steve
Advocate I
10 years ago

Hi yaronc,

Thanks for your reply. I understand what you are saying about a 15 minute refresh but I thought that with a Direct Query the data connection is refreshed on demand. Therefore the dataset owner (me) has no control over the refresh timing.
My dashboard tiles when accessed from my iPhone are not updated every 15 minutes.
When I make a change to the data source (an on-premise SQL database), the mobile report updates within a minute or so, but the dashboard can take a couple of hours.
I slide down the mobile screen to refresh the data, it says it is synching, then that it is up to date. But it's not!
If I use the 'Refresh Dashboard Tiles' option from the Power BI Web App on the laptop everything works fine and the data is refresh immedietly.  - Doing this also seems to force the mobile dashboard to update.
I'm really confused about how and when mobile dashboard tiles should update. Do you have any info?

yaronc's avatar
yaronc
Power BI Team
10 years ago

Hi team_steve

We are planning to add the manual refresh for direct query based dashboards on mobile apps so you will have the capability to manually refresh the Direct Query based dashboard. We are also fixing bugs related to auto refresh time (Bugs fixes should be in Production in 3 weeks from now).

I will update you when we can commit on ETA for the Direct Query manual refresh.

Thanks,

Yaron

  • team_steve's avatar
    team_steve
    Advocate I
    10 years ago

    Thanks for the reply Yaron, I guess I misunderstood exactly what Direct Query was supposed to do.

    Some clarification of how the auto refresh is supposed to work at present would be very welcome. Especially if there is a way for me to control it.

    If a manual refresh of data from the phone can be made available this would be AWESOME!

     

    Thanks again

  • Tsanka's avatar
    Tsanka
    Kudo Collector
    10 years ago

    Hi yaronc,

     

    As these days we experiencing issues with the auto refresh (both mobile and service), could you please pass some information if the bugs you mentioned are fixed in the Production?

     

    Thanks

    Tsanka

     

    • yaronc's avatar
      yaronc
      Power BI Team
      10 years ago

      hi Tsanka,

      Recently we fixed some issues related to refresh of dashboards connected directly (or through gateway) to data.

      These kind of dashboards should be updated automatically every 15 minutes (or as the user configured when connected to the data).

      Can you please test it once again (on the web first and later on mobile) and tell if the data is not updated in the expected timeframe?

       

      In addition we are looking on adding to the mobile apps the option to do manual refresh of these dashboards to bring the latest data.

      We cannot commit on this capability yet but if we not tackle problems it will be delivered very soon.

       

      Hope to hear that it works now better for you.

       

      Thanks,

      Yaron

      • Tsanka's avatar
        Tsanka
        Kudo Collector
        10 years ago

        Hi yaronc,

         

        Thanks so much for replying.

         

        My (and our clients') observations are that things are not okay with the refresh of a dashboard in a browser, when having a live connection to a on-premise SSAS tabular. Since Jul 17-18th the dashboards are not automaticaly refreshed at all (i.e. when you are using browser, not app). The only way to refresh them is to do it manually. May be there was a new release of the service put into the production last weekend that introduced this bug.

         

         

        Kind regards

        Tsanka