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Helper III
Helper III

Unable to sign in to the app

Hi folks, 


Most of the users in our organization, including myself, are currently facing issues when trying to log in to the PowerBI through the app. After a series of log in steps, the app ends up on a blank page which does not load any further, in steps seen below -










Any one else facing similar issues ? I have version 17.4 installed (iOS), and this issue is being faced across the board by multiple users. 

Community Support
Community Support

HI @S_M ,


I test on my side and it works well.(IOS 10.3.3) 

Which system version you test? Any advanced authorizations enabled on your tenant?



Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

Hi @v-shex-msft ,


Thank you for your response! 


I am running on iOS 12.1.4 

All the users who are facing similar issues are also on iOS - we double checked if this issue exists for Android users too and that seems to not be the case. Also i have no advanced authorizations enabled on the device, we are all able to log in fine on desktop.

Hello @S_M ,


It seems like an issue with your ADFS server.

Can you please contact us thru our support mail to continue the investigation?


Thank you, Maya

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