Unable to login with my microsoft ID in my mobile app on android phone, Asking work/school ID

[EapenZ]

I am unable to login with my microsoft ID in my mobile app on an android phone, asking work/school ID. The error message is "we couldn't find a work or school account with that email address. Whereas I login to microsoft account with my gmail. Please clarify how to resolve the issue.

[v-stephen-msft]

Hi @EapenZ ，

Thanks for reaching out to our community. Here're the steps you can try to troubleshotting:

1. Check Account Type: Ensure that you're using the correct account type. If the app is specifically for work or school, it might not accept personal accounts.

2. Check on computer device: Check whether your account can successfully sign in to Power BI Service on your computer.

3. Clear App Data: Sometimes, clearing the app's data can help. Go to your phone's settings, find the app, and clear its data and cache.

4. Update the App: Make sure the app is updated to the latest version. Sometimes, older versions might have bugs or compatibility issues.

5. Reinstall the App: Uninstall the app and then reinstall it. This can sometimes resolve login issues.

Best Regards,

Stephen Tao

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