Forum Discussion

Learner22's avatar
Learner22
Icon for Helper I rankHelper I
3 years ago

Problem with the connection to Report Server and Power BI Service

Dear Community,   We have a local report server and we can connect to this server via browser or IOS Power BI App. However, we cannot connect via Android App. We get an error message that the user ...
Need Help
mshenhav's avatar
mshenhav
Icon for Power BI Team rankPower BI Team
3 years ago

Hey Learner22 ,

 

Can you please try and connect to the Report Server and Power BI service using Chrome browser on the the same Android device? it will help isolate the issue (device issue or app issue).

 

Thanks, Maya

JosephWyatt1738's avatar
JosephWyatt1738
Icon for Advocate IV rankAdvocate IV
3 years ago

Hi, I am experiencing same challenge 🙂

 

How to resolve?

  • mshenhav's avatar
    mshenhav
    Icon for Power BI Team rankPower BI Team
    3 years ago

    Hey JosephWyatt1738 ,

     

    Can you be more specific, please?

    The issue reported here was related to a wrong proxy/firewall configuration. 

     

    Thanks, Maya

    • Learner22's avatar
      Learner22
      Icon for Helper I rankHelper I
      3 years ago

      Unfortunately, I still get the same error message the user name or password is incorrect.

      After updating the Power BI app, however, the connection works with the Power BI service.