PowerBi Mobile Authentication

[Haroon]

We are trying to connect on prem powerbi report server to powerbi mobile through azure AD App Proxy

setup everything is working fine in web browser

link is perfectly working for external access any web browser can be able to access

but same steps if i followed to connect in powerbi app it showing me "There was a problem authenticating you account. Please try again, or contact support"

[mshenhav]

Hey @Haroon ,

Have you followed the instructions from this article to configure AAD App Proxy to work with your Report Server and Power BI Mobile apps? 

Thanks, Maya

[Haroon]

Yes followed all the steps after that only we can able to login from browser out of office network

But when trying in mobile im getting that authentication error

[mshenhav]

Hey @Haroon ,

Your server address must be in the below structure

https://<servername>/reports

OR

http://<servername>/reports

Can you please verify that you are using the right address?

If yes, can you please contact us for additional investigation at Power BI Mobile Support mail <mpbisup@microsoft.com>?

Thanks, Maya

[mshenhav]

Hey @Haroon ,

Your server address must be in the below structure

https://<servername>/reports

OR

http://<servername>/reports

Can you please verify that you are using the right address?

If yes, can you please contact us for additional investigation at Power BI Mobile Support mail <mpbisup@microsoft.com>?

Thanks, Maya

[lbendlin]

The Power BI app is designed to talk to the Power BI Service. It cannot communicate with on-prem report servers.

[Haroon]

 we have powerbi service and powerbi report server option available in powerbi app then what purpose of that report server

https://learn.microsoft.com/en-us/power-bi/consumer/mobile/mobile-app-ssrs-kpis-mobile-on-premises-r...

In the above link they have mentioned that report server can be connected to powerbi app

My only issue is authentication error occurs only on mobile

[lbendlin]

Apologies, I was wrong. Thank you for ther link. This part may be important:

View on-premises reports and KPIs in the Power BI mobile apps - Power BI | Microsoft Learn

Do you have access to the home folder?

[Haroon]

Yes i have complete access as i am the one who created report server as well as the dashboard so my id has full access to it and same link working in any browser without an issue only in mobile im facing that authentication issue as below image attached