Forum Discussion

aimancmn's avatar
aimancmn
Regular Visitor
8 years ago

PowerBI Mobile App Unexpected Error Occurred

Hi,

 

When we are trying to open a report in RS on PowerBI mobile app, the app shows an error message "An unexpected error occurred." as shown below. The "See details" is not even clickable and nothing happened if we tapped on it. It happens on both Android and iOS. 

 

We have tried to:

1) Keep refresh until the report is loaded. (works only sometimes, either the report is complex or simple report)

2) Close the app and re-open. (sometimes works, sometimes not)

 

Please note that this issue is not happening on web or desktop, only on mobile app and we are using import query for the query type.

 

How can we avoid from encountering this issue or even solve it?

Need Help

8 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Hi aimancmn,

     

    Can you please provide more detailed information to help us clarify your scenario?

     

    For example:

    1. Which type of report service? PBRS or SSRS?
    2. App versions.
    3. Use proxy?

     

    BTW, you can also contact to mobile team to confirm this issue.

     

    Regards,

    Xiaoxin Sheng

    • aimancmn's avatar
      aimancmn
      Regular Visitor
      8 years ago

      Hi Anonymous Xiaoxin Sheng,

       

      Thanks for your reply. Kindly refer the answers below:

       

      1. Which type of report service? PBRS or SSRS? - PBRS
      2. App versions. - Latest version (May 2018 Update, v2.2.180502.112046)
      3. Use proxy? - No

       

      Please help to identify what are other required information to identify the cause.

       

      Thanks for the contact information. Will sure to contact them as well regarding this issue/bug.

       

      • Anonymous's avatar
        Anonymous
        Not applicable
        8 years ago

        HI aimancmn,

         

        Current I don't have PBRS environment to test, maybe you can try to contact to mobile team with this issue.

         

        Regards,

        Xiaoxin Sheng

  • Unal_Yigit's avatar
    Unal_Yigit
    Frequent Visitor
    1 year ago

    I am having the same problem, has anyone found a solution?

    Details are below;

    • PBRS September 2024 version
    • Cluster Infrastructure with 2 server
    • Using NLB (Network Load Balancing)