PowerBI Mobile App Unexpected Error Occurred

[aimancmn]

Hi,

When we are trying to open a report in RS on PowerBI mobile app, the app shows an error message "An unexpected error occurred." as shown below. The "See details" is not even clickable and nothing happened if we tapped on it. It happens on both Android and iOS. 

We have tried to:

1) Keep refresh until the report is loaded. (works only sometimes, either the report is complex or simple report)

2) Close the app and re-open. (sometimes works, sometimes not)

Please note that this issue is not happening on web or desktop, only on mobile app and we are using import query for the query type.

How can we avoid from encountering this issue or even solve it?

[Unal_Yigit]

I am having the same problem, has anyone found a solution?

Details are below;

• PBRS September 2024 version
• Cluster Infrastructure with 2 server
• Using NLB (Network Load Balancing)

[v-shex-msft]

Hi @aimancmn,

Can you please provide more detailed information to help us clarify your scenario?

For example:

1. Which type of report service? PBRS or SSRS?
2. App versions.
3. Use proxy?

BTW, you can also contact to mobile team to confirm this issue.

Regards,

Xiaoxin Sheng

[aimancmn]

Hi @v-shex-msft Xiaoxin Sheng,

Thanks for your reply. Kindly refer the answers below:

1. Which type of report service? PBRS or SSRS? - PBRS
2. App versions. - Latest version (May 2018 Update, v2.2.180502.112046)
3. Use proxy? - No

Please help to identify what are other required information to identify the cause.

Thanks for the contact information. Will sure to contact them as well regarding this issue/bug.

[v-shex-msft]

HI @aimancmn,

Current I don't have PBRS environment to test, maybe you can try to contact to mobile team with this issue.

Regards,

Xiaoxin Sheng

[yarivm]

Hi

Issue was fixed on:

Microsoft Power BI Report Server - January 2019

https://www.microsoft.com/en-us/download/details.aspx?id=55329

Thanks

Yariv

[bmiki75]

Hi i have the same issue even if i use PBI Version 1.4.7024.16477 (build 15.0.1102.299) the last one released. 

In my scenario the report use import query and is scheduled correctly daily and at first access of the day or after some time(3-4 hours) every user receive a unexpected error over all chart (but images are rendered correctly) .

If i force a refresh the report is always rendered correctly.

So i do not think the issue was really fixed. 

Thanks

[Anonymous]

I'm currently experiencing the same issue. Were you able to come up with a resolution?

[mshenhav]

Hey @Anonymous ,

Please provide more details on the issue you're having.

Including app version, server, device type.

What is it that you are trying to do and the exact message.

Thanks, Maya