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bhanu431's avatar
bhanu431
Frequent Visitor
9 years ago

PowerBI APP Login in ipad

I tried logging into PowerBI APP in ipad, it gives sts error.   1)Cleared Cache in ipad 2)Un installed and re installed the APP 3)Restarted the device   Tried the above 3 ways, still didn't fin...
Need Help
erezone's avatar
erezone
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

Hello again.

 

Are you trying to login using the Microsoft Authenticator app? If not, please download the Microsoft Authenticator app from the app store and try to login to Power BI again.

If you are already using it, please remove it and try logging in to Power BI again.

 

If it doesn't help, please contact Power BI Mobile Support <[email protected]> so we can help you further.

bhanu431's avatar
bhanu431
Frequent Visitor
9 years ago

Dear erezone,

 

Thanks for reply.

 

   PowerBI is working properly on other devices(iphone,android phones) without any Microsoft Authenticator App. Can you please brief me why the MS Authenticator app is required?

 

1)why other devices doesn't require MS Authenticator App  to log into PowerBI app?

 

Regards,

Bhanu

  • erezone's avatar
    erezone
    Icon for Microsoft Employee rankMicrosoft Employee
    9 years ago

    The Microsoft Authenticator app helps performing the authentication of Microsoft apps thru a centeralized broker.
    I asked you to use it to see if it solves your problem.

     

    However, now that you said that it does work on other devices (I assume with the same user account), can you say if you have any other Microsoft apps on that particular device that might make a differ from other ones?

     

    Thanks.