Power bi app mobile not view load 90 not showing on IOS.

[Nanthawut]

We are currently using Power BI Mobile version 37 on iPhone 17 Air , 12 Pro or 12.
When opening reports in the Power BI mobile app, all reports keep loading continuously and never finish loading.
The screen only shows the loading spinner for a long time and the reports cannot be opened. 

[v-priyankata]

Hi @Nanthawut 

Thank you for reaching out to the Microsoft Fabric Forum Community.

Could you please let us know whether your issue has been resolved or if you are still experiencing the problem?

[oreduar]

thank @Nanthawut ,

does this issue only started once upgarding to 37 ?
also please reach out to us at mpbisup@microsoft.com

so we can get information such as session id

Ori

[Nanthawut]

Ori 

I have sent you an email. Thank you for your help.

[oreduar]

hello @Nanthawut,

can you please reach out to us at mpbisup@microsoft.com

so we can get more details 

thanks
Ori

[Nanthawut]

Hi Ori, 

We've encountered a problem where our users open the PowerBI app on their mobile phones, and the blue spinning bar doesn't display any results. Waiting 10-15 minutes or leaving the app open doesn't help. Even reinstalling the app doesn't resolve the issue.

thanks
Tao.