Power BI Mobile app B2B Gmail/bigpond log in

[RJohnstoneBI]

Hi All,

Context:

Due to the nature of our business, we have internal and some external users of our Power BI reporting, Our internal users can use the Power BI reporting on both the PC and the mobile application.

The focus of my issue is the external users that are set up using Azure B2B, with a Power BI Pro Licence. With this they have completed the Azure B2B invitation and access to Power BI on the online service (report app developed).

To ensure company IP is protected, the external users have RLS set up so they can only see what they need to see, and hence RLS has been set up with either live.com# & mail# prefix (mail#emailaddress@domain.com or live.com#emailaddress@gmail.com).  

Issue:

I am having issues finding information on how to get our external users to log into Power BI on the mobile application as every log on that has been tried has failed with either email address is not a work or school account, or email address is invalid.

The following attempts have been made to try and resolve this issue on an iPhone:

• Logging in using Gmail log in
• Logging in using either live.com#emailaddress@gmail.com or mail#emailaddress@domain.com
• Logging in using B2B emailaddress_gmail#EXT#@domain.onmircosoft.com
• Sending a copy of the report to a gmail account, asking us to sign in, however due to the able we do not get an issue
• Googling the web to identify any possible causes or issue, no information on this specific issue

Thank you in advance

[vanishbx]

External users need a Work or School Account to log into Power BI on the mobile app; personal accounts like Gmail or Outlook.com won't work. Ensure they are properly set up as guest users in your organization's Azure Active Directory and have the necessary Power BI licenses. If issues persist, try clearing the app cache, reinstalling the app, or checking the Azure AD setup.

[TaufikMaggangka]

Hi @RJohnstoneBI ,
Would you like to give an exampel of this "emailaddress@domain.onmicrosoft.com" by using gmail account ?

Your anwer will be really apprecaited

[RJohnstoneBI · Accepted solution]

Resolved - use emailaddress@domain.onmicrosoft.com

From there you sign into an organisation.

Enter organisation detail,

Re login using gmail address