Power BI Mobile App cannot open any dashboards (keeps loading)

[wanxinwu]

Hi, I am facing an issue with the Power BI Mobile App. Currently, the Power BI Mobile App cannot open any dashboards or reports. When I try to open them, the page stays in a loading state and never finishes loading. Details: - This happens to all dashboards/reports, not a specific one - Reports can be opened normally in Power BI Service on desktop - Mobile App login is successful - Network connection is normal Has anyone encountered this issue before? Are there any known limitations or troubleshooting steps for Power BI Mobile App when dashboards or reports keep loading indefinitely? Thank you in advance

[v-aatheeque]

Hi 

We wanted to follow up to check if you’ve had an opportunity to review the previous responses. If you require further assistance, please don’t hesitate to let us know.

[v-aatheeque]

Hi

Have you had a chance to look through the responses shared earlier? If anything is still unclear, we’ll be happy to provide additional support.

[Mauro89 · Accepted solution]

Hi @wanxinwu,

I just check my mobile version and I can access couple of reports (reports and myself are hosted in europe).

Things you can try:

- log-out and in again with your account in the app

- uninstall and reinstall the app

Beside that I have not heared about limitations. 

Hope this helps and you get it running again.

Best regards!