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wanxinwu's avatar
wanxinwu
New Member
4 months ago
Solved

Power BI Mobile App cannot open any dashboards (keeps loading)

Hi, I am facing an issue with the Power BI Mobile App. Currently, the Power BI Mobile App cannot open any dashboards or reports. When I try to open them, the page stays in a loading state and never finishes loading. Details: - This happens to all dashboards/reports, not a specific one - Reports can be opened normally in Power BI Service on desktop - Mobile App login is successful - Network connection is normal Has anyone encountered this issue before? Are there any known limitations or troubleshooting steps for Power BI Mobile App when dashboards or reports keep loading indefinitely? Thank you in advance
  • Mauro89's avatar
    Mauro89
    4 months ago

    Hi wanxinwu,

     

    I just check my mobile version and I can access couple of reports (reports and myself are hosted in europe).

    Things you can try:

    - log-out and in again with your account in the app

    - uninstall and reinstall the app

     

    Beside that I have not heared about limitations. 

     

    Hope this helps and you get it running again.

     

    Best regards!

7 Replies

  • Mauro89's avatar
    Mauro89
    Icon for Super User rankSuper User
    4 months ago

    Hi wanxinwu,

     

    I just check my mobile version and I can access couple of reports (reports and myself are hosted in europe).

    Things you can try:

    - log-out and in again with your account in the app

    - uninstall and reinstall the app

     

    Beside that I have not heared about limitations. 

     

    Hope this helps and you get it running again.

     

    Best regards!

  • v-aatheeque's avatar
    v-aatheeque
    Icon for Community Support rankCommunity Support
    4 months ago

    Hi 

    We wanted to follow up to check if you’ve had an opportunity to review the previous responses. If you require further assistance, please don’t hesitate to let us know.

     

     

    • v-aatheeque's avatar
      v-aatheeque
      Icon for Community Support rankCommunity Support
      4 months ago

      Hi

      Have you had a chance to look through the responses shared earlier? If anything is still unclear, we’ll be happy to provide additional support.

       

       

       

  • jasonmiller11tt's avatar
    jasonmiller11tt
    Icon for Helper II rankHelper II
    2 months ago
    • Update / reinstall Power BI Mobile App
    • Clear app cache (or offload app on iOS)
    • Sign out and sign in again
    • Switch WiFi ↔ mobile data (disable VPN if any)
    • Test opening via mobile browser

    If it still keeps loading, it’s likely an auth/token issue — worth raising a Microsoft support ticket.

     
  • masonreed11t's avatar
    masonreed11t
    Icon for Advocate II rankAdvocate II
    2 months ago

    Have you tried clearing the app cache or reinstalling the Power BI Mobile app? Since the reports load correctly in the Power BI Service, the issue is likely app-related. Also test on another device or network to rule out device-specific problems. If it still hangs on all reports, it's worth checking for any known service issues or opening a Microsoft support ticket with your app version, device details, and logs.

     
  • carter_gray705's avatar
    carter_gray705
    Icon for Advocate II rankAdvocate II
    1 month ago

    Try clearing the Power BI Mobile App cache, updating/reinstalling the app, and signing in again. Since reports work on desktop, it’s likely a mobile app issue or cached data problem. Also test with another network to rule out connectivity restrictions.