Power BI Mobile Alerts Not Working on iOS

[SY001]

I have set up mobile alerts for a Power BI dashboard, and I’m receiving push notifications as expected on Android devices. However, I’m encountering an issue with iOS devices:

Issue:

• On my iOS device, I only see the notifications if I manually open the Power BI app. I’m not receiving real-time push notifications like I do on Android.

Steps I have Taken:

• Verified that the notifications are enabled in the iOS settings for the Power BI app.
• Reinstalled the Power BI app on my iPhone.
• Ensured the Power BI mobile app is up to date.

Question: Could this be a bug with iOS notifications in Power BI, or is there something specific I need to configure for iOS to receive push notifications properly? Any advice or insights would be appreciated.

Thank you for your help!

[mshenhav]

Hey @SY001 ,

Thank you for reporting it. The team is currently looking into it. 

I will update here once the issue is mitigated.

Thanks, Maya

[mshenhav · Accepted solution]

Hey @SY001,

Thei issue was solveda and you should be able to get notifications now. Please report back if you expereince something else.

Thanks Maya

[v-stephen-msft]

Hi @SY001 ,

Here are a few additional steps and insights that might help resolve the problem:

1.Check Focus Mode: Focus mode in iPhone can interfere with notifications. Make sure that the Power BI app is allowed to send notifications even when Focus mode is on. You can do this by going to Settings > Focus, selecting the relevant Focus mode, and adding the Power BI app under Allowed Notifications. Or just cancel the focus mode.

2.Notification Settings: Double-check the notification settings for the Power BI app. Go to Settings > Notifications, select Power BI, and ensure that Allow Notifications is turned on. Also, choose the type of alert and banner style you prefer.

3.Background App Refresh: Ensure that Background App Refresh is enabled for the Power BI app. This setting allows the app to refresh its content in the background and send notifications. Go to Settings > General > Background App Refresh and make sure it is enabled for Power BI.

4.Restarting your phone: Sometimes, restarting your phone can solve a lot of incurable problems.

Best Regards,

Stephen Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[SY001]

Hi @v-stephen-msft, ,

Thank you for your detailed suggestions. I followed each of the steps, including checking Focus Mode, Notification Settings, Background App Refresh, and restarting my phone, but unfortunately, the issue still persists.

Do you have any additional troubleshooting tips or perhaps other settings I should look into?

Thank you,
Suhrob Yusupov

[v-stephen-msft]

Hi @SY001 ,

Thanks for your reply.

As Maya said, this issue has been submitted internally and the team is working on it. Please be patient.

Best Regards,

Stephen Tao