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GasCan's avatar
GasCan
New Member
10 years ago

Power BI Connectivity from Windows 10 Mobile App vs iOS App

We are able to connect with both the browser and app from iOS to Power BI. 

 

We are also able to connect and authenticate using the Edge browser on Win 10 Mobile.  But when we try to use the Win 10 app it just hangs after supplying network credentials. 

 

We enter Work or School account, it redirects to another security form.  We enter in the user's credentials, then it just spins and spins and spins the 5 scrolling dots and goes nowhere.  After about 15 minutes it will error saying unable to establish a connection. 

5 Replies

  • yaronc's avatar
    yaronc
    Icon for Power BI Team rankPower BI Team
    10 years ago

    Hello GasCan,

     

    We just released a new app to the store (version 11774).

    Can you please upgrade to the new app and then try to re sign-in.

    When you do so, please make sure that you have a network connection. 

    If you are still getting error please write us a to [email protected].

     

    Thanks,

    Yaron

    • GasCan's avatar
      GasCan
      New Member
      10 years ago

      We updated the application from the store, verified we had an internet connection (WiFi) and retested connectivity.  Same issue, it does not establish a connection

      • yaronc's avatar
        yaronc
        Icon for Power BI Team rankPower BI Team
        10 years ago

        Thanks for reporting back.

        Can you please tell if you are trying to sign-in while connected to the corp network?

        If so, can you also try to sign-in while you are not connected to the corp network.

        Your answer will assist us with the investigation of this issue that you experience.

         

        Thanks,

        Yaron