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GasCan
New Member

Power BI Connectivity from Windows 10 Mobile App vs iOS App

We are able to connect with both the browser and app from iOS to Power BI. 

 

We are also able to connect and authenticate using the Edge browser on Win 10 Mobile.  But when we try to use the Win 10 app it just hangs after supplying network credentials. 

 

We enter Work or School account, it redirects to another security form.  We enter in the user's credentials, then it just spins and spins and spins the 5 scrolling dots and goes nowhere.  After about 15 minutes it will error saying unable to establish a connection. 

5 REPLIES 5
yaronc
Power BI Team
Power BI Team

Hello @GasCan,

 

We just released a new app to the store (version 11774).

Can you please upgrade to the new app and then try to re sign-in.

When you do so, please make sure that you have a network connection. 

If you are still getting error please write us a to PBIWinAppSup@microsoft.com.

 

Thanks,

Yaron

We updated the application from the store, verified we had an internet connection (WiFi) and retested connectivity.  Same issue, it does not establish a connection

Thanks for reporting back.

Can you please tell if you are trying to sign-in while connected to the corp network?

If so, can you also try to sign-in while you are not connected to the corp network.

Your answer will assist us with the investigation of this issue that you experience.

 

Thanks,

Yaron

We were only trying while NOT connected to the corporate network.

I sent you a private message. We will need your help with more details in order to resolve this issue.

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