I have a handful of users that cannot seem to get their visuals to resolve. An Image is below for reference.
I have confirmed the dataset is refreshed, the report is functional, the report is included and visible in the app, the users are included in the approved audience and the app is published.
We have tried having the users refreshing, logging out and back in, unistalling and reinstalling, navigating to bookmarks and I am running out of ideas. The user confirmed the app in their mobile app list has the correct publish date.
A couple of users have reported resolution, one of which mentioned manipulating bookmarks, but I have been otherwise unable to engage these remote users for clarification thus far.
I have emailed firstname.lastname@example.org and awaiting a response, but thought I would reach out here in the meantime.
Any ideas from the community?