Mobile app not showing arrow characters

[TwanVerdonschot]

I have a few card visuals showing arrows in the reference labels, these are corect shown in Power BI Desktop (june 2024) and in the service. 

But in the mobile app (both in landscape as portrait mode) the arrows are not shown correct.

In desktop and the service: 

in the mobile app:

The used Font is Segoe UI Size 12

The used characters are:

VAR UpArrow = UNICHAR(129137)

VAR DownArrow = UNICHAR(129139)

I hope this is enough info to solve the issue.

Best regards,

Twan Verdonschot

[mshenhav · Accepted solution]

Hey @TwanVerdonschot ,

This is currently not supported, but there is a workaround described here: https://www.youtube.com/watch?v=KgkOY4-sUUQ&t=396s 

Thanks Maya

[mshenhav · Accepted solution]

Hey @TwanVerdonschot ,

This is currently not supported, but there is a workaround described here: https://www.youtube.com/watch?v=KgkOY4-sUUQ&t=396s 

Thanks Maya

[TwanVerdonschot · Accepted solution]

Hi @mshenhav ,

Thanks for the reply! For now I used the [Win] + [.] key and selected ▲ and ▼ to be used in the reports, they are shown correct in desktop, service and the mobile app. 

Best regards,

Twan

[TwanVerdonschot]

Hi @v-shex-msft ,
I did not get too many responces yet, but I'll share the responces i got. I will update the list once I get more.

Device	OS	App Version	Has issue
Samsung	Android	21172937	Yes
iPhone 14	iOS	31.1	Yes
Samsung galaxy S20 (SM-G981B/DS)	Android 13	21172937	Yes

I hope this helps

[v-shex-msft]

Hi @TwanVerdonschot,

According to your description, it seems like your device font missed some of characters so then display these specific characters as blank blocks. 

What type of device, OS and PBI mobile app versions are you worked on? Have you test with other version and devices? Please share some more detail information about this issue and they will help us clarify your scenario and test to troubleshoot.

How to Get Your Question Answered Quickly  

Regards,

Xiaoxin Sheng

[TwanVerdonschot]

Hi @v-shex-msft, 
I received the issue form a few colleagues, I have checked my own device. I am not sure what mobile devices they have, but here is my info:

• Samsung galaxy S20 (SM-G981B/DS)
• OS: Android 13
• PBI mobile version: 21172937  

I will send a questionere to my colleagues to get their information.

Best regards, 

Twan Verdonschot