Mobile View not showing on Power BI App

[confusedperson]

Hello

After creating mobile-optimized views for a report in PowerBI Desktop Version 2.137, I published the report to Power BI Service. However, after sharing the report, an end user noticed that the mobile app still showed the report in the standard web view. How can I best solve this issue so that the end user may see the mobile views I created in desktop? 

Thanks in advance. 

[Anonymous]

Hi @confusedperson ,

Could you please follow the steps below and subsequently verify if the end user is able to view the report in the mobile-optimized layout successfully?

• Please download the latest version of Power BI Desktop and install it
• Open the report file using Power BI Desktop with the latest version, make sure you have created and saved the mobile-optimized layout in Power BI Desktop. Then publish the report with mobile-optimized layout to Service again.
• Make sure that the end users are using the latest version of the Power BI mobile app, and view the report in the mobile app.

Mobile layout view - Power BI | Microsoft Learn

Best Regards