Mobile Dev - Something went wrong Device may not have enough memory

[Anonymous]

Hi all, 

I've been working on mobile report development in Power BI so that people can use reports on their phones in Portrait mode. 

I have recurringly been having an issue with a report giving me an error that says: 

"Something went wrong. Your device may not have enough memory to load this report. Contact the report owner about adjusting the report for mobile devices." 

I looked in historical messages/boards and didn't find a solid solution to this so wanted to see if anyone had any suggestions for how to circumvent this issue. Thanks in advance!

[Anonymous]

@mshenhav thanks for the quick reply! I opened it in Chrome and it showed me the desktop version of the report (instead of the mobile Portrait version).

[mshenhav]

Hey @Anonymous ,

Can you please contact us at Power BI Mobile Support <mpbisup@microsoft.com>, and provide the following information:

1) PBIX file that cuases the issue

2) Info about the device you are using: IPhone/Androi, OS version, Model

3) Power BI app version you are using

Thanks, Maya 

[mshenhav]

Hey @Anonymous ,

Can you please open the same report from your mobile browser and check if the report loads?

We advise to follow the below documentation to make sure your report are built correctly in terms of performance: 

• Optimization guide for Power BI 
• Optimization guide for Power BI Report 
• Monitor report performance in Power BI 
• Optimize report designs 
• Use Performance Analyzer to examine report element performance 

 in additon - if you report has high-resolution image, we recommend to remove it.

Thanks Maya