Map Visualization not working on Android

[Anonymous]

Hi all,

We have an issue with Map visual, it works fine on Desktop, Service but when opened in Mobile version Map is not displaying.

This happens only on Android (all versions) and on iPhone it works and loads ok

Has anybody had a similar problem?

Thanks,

Dragan

[mshenhav]

Hey @ifat_c ,

We are unable to repro the issue. 

Can you please

1) send us a screencapture from both ISO android apps with the problem, and if possible the PBIX file to Power BI Mobile Support <mpbisup@microsoft.com>

2) try sign out and sign it or uninstall / install (it deletes the cache).

Thanks Maya

[mshenhav]

Hey @ifat_c ,

There is an open issue with custom vizuals, a fix is on its way. Will arrive all regoins by tomorrow EoD.

Can you please check if the map visual is indeed custom visual?

Thanks, Maya

[ifat_c]

It's not a custom visual. it's the Azure map

[mshenhav]

thanks @ifat_c , Azure map falls under cutom viz 🙂

You should get the fix by tomorrow. 

Maya

[ifat_c]

Hi @mshenhav 

It still not working. both on android and iPhone. 

and there's no app update in the store. 

[viniciusmariano]

Everything working perfectly.

Thank you all.

[viniciusmariano]

Hello,

I sent an e-mail to support, but im replicating here.

Since last mobile update, map visuals dont show information and remains blank either in portrait or landscape mode.

Android version 6.0.1

PBI Mobile version 111976

Language  PT-BR

Screenshots

Mobile:

Desktop:

Thanks.

[viniciusmariano]

Same problem here...

Tested in several android devices.

Any sugestion?

Att.

[mshenhav]

Hey,

Can you please send a detailed email with the issue you're facing to mpbisup@microsoft.com.

We will need: App Version, OS Version, Type of map tile you're using and screenshots from the app.

Thanks Maya

[oreduar]

hi @viniciusmariano,

i am still waiting for some more details,

can you contact the mobile team support and share some more details and prints screens ?

(this is what we see

)

thanks,

Ori

[Anonymous]

Hey,

I've also sent to mobile them just after your first reply, but also will upload here.

App Version 111976

Tested on both 7.0 & 8.0 Android version

Here are the screenshots also

Mobile

 

Desktop

Thanks,

Dragan

[oreduar]

hi All,

thanks for your mails,

we found the issue and are working now on a fix,

i will udpate when the fix will be ready

ori

[mshenhav · Accepted solution]

Hey,

A fix was just published to the store.

It will be available for downlaod in few hours.

Thanks, Maya

[ifat_c]

hi Maya,

I'm experiencing this issue now with the azure map. in the newest version of power bi app for mobile, we can't see the map both in android and iPhone.

this is super problematic and urgent, would love to hear as soon as it gets fixed.

thanks

[ET888]

Hi Maya,

The same issue happening in my IPhone X with the latest IOS version.

When I pin the ArcGIS maps to my dashboard, it blanks out all my other reports in the same dashboard.

[mshenhav]

Hey @ET888 ,

Can you please share with us screenshot from the app?

Please contact us thru Power BI Mobile Support: mpbisup@microsoft.com

Thank you,

Maya

[Anonymous]

Hey,

I've also sent to mobile them just after your first reply, but also will upload here.

App Version 111976

Tested on both 7.0 & 8.0 Android version

Here are the screenshots also

Mobile

 

Desktop

Thanks,

Dragan

[v-shex-msft]

HI @Anonymous,

Which version power android device you test? Can you please share more detailed information?

BTW, you can also contact to mobile team for better support.

Regards,

Xiaoxin Sheng

[Anonymous]

Hi Xiaoxin,

I've tested the Map on Android 7.0 and 8.0 and it doesn't load. It's not a matter of internet connection since we tested also on iPhone and it load easily. On all phones we have latest version of Power BI and also our Desktop version is March update and reports are created and published in it.

Scenario is regular. We have a Dataset published, Reports connected live to Dataset and optimized for mobile view also. Everything works as expected except the Map visual doesn't load.

We also tested in "cross browser testing tool" and it "works" ok, but I belive more in live tests 🙂

Thanks,

Dragan

[oreduar]

hi @Anonymous,

can i ask some additionals questions ?

we have several maps visuals -

• Map
• Filled Map
• ArcGIS Maps (esri map)

(you can see visual name by hovring with the mouse on it)

are you using the first ? (Map visual)

are other visuals on the report loading ok ? 

do you get any error messages when you open the report ? 

please share some print screens with us - 

you can sent it to the mobile team support

thanks,

Ori