Iphone visualization problem

[Anonymous]

Good afternoon community!

I am a new power BI administrator in the company I work for and I started having problems with all my Iphone users (Managers, directors, etc), becasue they can not consume reports.

ANDROID WORK JUST PERFECT!!!

Anybody know what the problem could be?

Problems:

1 Some dashboards in the app go white

2 Dasboard in sharepoint goes white (web)

Some other screen for you to see: (VIDEO IN LINK TO SEE HOW Iphone react)

https://drive.google.com/file/d/12XmgjsCS6322eTrO0L13Td1dCfYZcGRJ/view?usp=sharing 

[mshenhav]

Hey @Anonymous ,

It looks like there report is too big in terms of memory consumption, for the device.

As a test, can you try and remove some visualizations from the report?

I would also recommend to create mobile layout for this report, with only needed visuals - it will help your users with viewing the data and will be required less memory from the device.

The below articles will guide you on how to build preformat reports:

• https://docs.microsoft.com/en-us/power-bi/guidance/monitor-report-performance
• https://docs.microsoft.com/en-us/power-bi/guidance/power-bi-optimization
• https://maqsoftware.com/expertise/powerbi/power-bi-best-practices

Thanks, Maya

[Anonymous]

If is that simple as you said, It would be such a dissapointing, becasue we are talking about Iphones 11 PRO... which are a piece of machinery if you know what I mean... Other devices (ANDROID) way worst than that one dont have any problem. My phone pretty basic and so freaking cheap (2 hundred bucks HUawei bought in 2018) dont have that strange problem it works as a champ.

there is something with the optimization of the app in an iphone....I could confirm that because they are having problems with a report they used to consume. (something with the last update maybe).

Hope you can find out something.

[mshenhav · Accepted solution]

Hey @Anonymous ,

Can you please contact us directly for additional investigation thru this email: mpbisup@microsoft.com

It will be great if you can share a sample report with the issue to help with the investigation.

Thanks, Maya

[Anonymous]

I will...I really appreciate it.

[Greg_Deckler]

@Anonymous Not sure how to help there, move on from an iPhone 4? Joke.

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".