Images (that I add to the report) do not load properly in the mobile app

[Williamsbb]

Hi everyone! 👋

I'm currently developing a mobile app version of my Power BI dashboard and have included a dedicated "How to Use" page that features multiple screenshots showcasing different functionalities.

However, I'm running into a few issues on mobile:

• Some images (added directly to the report, not via URL) occasionally fail to load.
• Custom icons used for menu navigation are not displaying at all.

Has anyone experienced similar problems? Is there a recommended way to fix or manage this behavior in mobile view?

Also, are there any specific configuration settings I should be aware of when optimizing reports for mobile?

Thanks in advance for your help! 🙏

[shahrukhpathana]

Members your all answers is helpful for me thanks.

[v-agajavelly]

Hi @Williamsbb ,

Just checking back did you get a chance to send your PBIX file and details over to michalfoster through shared email. That info should really help them reproduce the issue and provide a more targeted fix.

Thanks,
Akhil.

[v-agajavelly]

Hi @Williamsbb ,

The @michalfoster  mentioned they weren’t able to reproduce the issue and asked if you could share your PBIX file with them at (mpbisup@microsoft.com) along with.

• A short description of the problem.
• Details on which visuals are being used in your report.
• Whether the images are visible when viewing the report in the Power BI Service or on the Android app.

Did you get a chance to send them the file yet? That might help them narrow down what’s happening in your case.

Regards,
Akhil.

[Williamsbb]

Hi @michalfoster ! yes thank you, please take a look:

In PBI Desktop:

In Phone:

and this case is the custom icons

Thanks!

Williams

[michalfoster · Accepted solution]

Thanks @Williamsbb ,

We were unable to reproduce the scenario you described.
Could you please send your pbix file to mpbisup@microsoft.com, along with a brief description of the issue?
Additionally, please include the following details:

• What visuals are being used in the report?
• Are the images visible when viewing the report in the Power BI service/Android app?
  
  Thanks,
  Michal

[michalfoster]

Hi @Williamsbb ,
Thank you for reporting this issue.
Could you please provide screenshots of what you see when viewing the report in the mobile app?
Also, are you experiencing the issue on an iOS device, an Android device, or both?

Thanks,
Michal