IOS App not working

[Thana]

I can't reach my report on on iOS Power BI app; iPad iPhone. When I try to view the report all I get is the spinning refresh notification and nothing happens. On android and web browser work fine. Is there something I'm missing? Thanks.

[mshenhav · Accepted solution]

Hey @Thana ,

Can you please provide more details?

1) are you trying to connect Power BI service or Report Server?

2) Are you able to view your report from Safari on iOS?

3) Can you share video/screencapture?

4) What app version are you using?

Thanks Maya

[laci]

 
thia is the riport after loaded. Nothing. The site works Android, Windows, and any browser iOS too, except via app on iOS. Phone is iPhone 12pro. The pbi app version is the latest 27.6. Ee tried it 3 different iPhone and the result was the same. Some month ago we test it on iPhones and worked. Curently the report window is empty after loaded.

[mshenhav]

Hey @laci ,

Can you please send mail to Power BI Mobile Support <mpbisup@microsoft.com> for additional investigation?

Can you please specify if the issue happens for any report or for specific one? if only for specific report, can you please attached the PBIX file to your mail?

Thanks, Maya

[laci]

My problem is the same. The Power BI apps is the latest version.

[mshenhav]

Hey @laci ,

Can you please provide more information on the issue you are facing? 

What is not working for you and what device are you using? 

Can you add screenshot?

Thanks Maya

[v-shex-msft · Accepted solution]

HI @Thana,

What version of power bi mobile app and ios system are you test? Did you work with common power bi service or try to link to an on-premises report server? If you mean the second one, I'd like to suggest you try to connect with different methods. (server name or ip address/ports)

Regards,

Xiaoxin Sheng

[Thana]

Dear @v-shex-msft

The mobile app version is 21.5

iOS version 14.0.1

I try to work on Power BI service.

Thanks

[mshenhav · Accepted solution]

Hey @Thana ,

Can you please provide more details?

1) are you trying to connect Power BI service or Report Server?

2) Are you able to view your report from Safari on iOS?

3) Can you share video/screencapture?

4) What app version are you using?

Thanks Maya

[Thana]

Dear @mshenhav

1. I try to connect Power BI service

2.I can view on Safari on any devices

3. I’ll send you a screen capture

4. The current version is 21.5