Forum Discussion

Thana's avatar
Thana
Regular Visitor
5 years ago
Solved

IOS App not working

I can't reach my report on on iOS Power BI app; iPad iPhone. When I try to view the report all I get is the spinning refresh notification and nothing happens. On android and web browser work fine. Is...
Need Help
  • mshenhav's avatar
    mshenhav
    5 years ago

    Hey Thana ,

     

    Can you please provide more details?

    1) are you trying to connect Power BI service or Report Server?

    2) Are you able to view your report from Safari on iOS?

    3) Can you share video/screencapture?

    4) What app version are you using?

     

    Thanks Maya

  • Anonymous's avatar
    Anonymous
    5 years ago

    HI Thana,

    What version of power bi mobile app and ios system are you test? Did you work with common power bi service or try to link to an on-premises report server? If you mean the second one, I'd like to suggest you try to connect with different methods. (server name or ip address/ports)

    Regards,

    Xiaoxin Sheng

Anonymous's avatar
Anonymous
Not applicable
5 years ago

HI Thana,

What version of power bi mobile app and ios system are you test? Did you work with common power bi service or try to link to an on-premises report server? If you mean the second one, I'd like to suggest you try to connect with different methods. (server name or ip address/ports)

Regards,

Xiaoxin Sheng

  • Thana's avatar
    Thana
    Regular Visitor
    5 years ago
    Dear Anonymous
     
    The mobile app version is 21.5
    iOS version 14.0.1
    I try to work on Power BI service.
     
    Thanks