I do not see anything in mobile Apps

[DavidPi]

I have been experiencing problems with the Power BI mobile app since today. I couldn't see newly published reports in it. So, I installed the latest version. Since then, I don’t see anything in the app at all. Even when I click on the sample reports, the app returns an error. I have repeatedly signed in and out. When I access Power BI from the same mobile device via a browser, I can see everything. I am logged in with the same account. Does anyone have any idea what this could be?

[v-achippa]

Hi @DavidPi,

Thank you for reaching out to Microsoft Fabric Community.

Thank you @Mauro89 and @mshenhav for the prompt response. 

As we haven’t heard back from you, we wanted to kindly follow up to check if the response provided by the user's for the issue worked? or let us know if you need any further assistance.

Thanks and regards,

Anjan Kumar Chippa

[DavidPi · Accepted solution]

The problem still persist, so I contacted "Power BI Mobile Support" <mpbisup@microsoft.com> and waiting for response. Thank you.

[v-achippa]

Hi @DavidPi,

Thank you for the response. If you got any response from the support team, please share it here so that it will be easy for community members who has similar issue.

Thanks and regards,

Anjan Kumar Chippa

[DavidPi]

I received info from support team: 

We have published a new release of the App with a fix that should solve the issue
Currently it’s available to beta users
Next week it’s should be available to all
if it’s urgent – consider joining the app beta program.

I have joined the beta program and installed the new version of the app. Everything appears to be working well—I can see workspaces, apps, recent items, .... 

Big thanks to the support team. Really appreciate it!

[mshenhav]

Hey @DavidPi 

If the issue persists can you please contact us at "Power BI Mobile Support" <mpbisup@microsoft.com>?
Please include clear description of the issue, the device and app you are using and whether you are using Power BI online service or on-prem PBIRS (and which version).

Thanks, Maya

[Mauro89]

Hi @DavidPi,

I just check my mobile reports and they still appear and are accessible. I also have the latest version (35.9).

Maybe try to delete and reinstall the mobile app on your device. 

Best regards!

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