Failed to favorite report

[tracyhopaulson]

I have a user who tried to favorite a report in Power BI app and got error message "Failed to favorite, please try again".  Attached image with error and details here.

User has E5 license and is set as a member in the workspace.  We all have similar licenses and accesses but he is the only one who received the error and cannot favorite the report.  Has anyone experienced this and know how to troubleshoot it?

Please help and share your solution.  Thanks in advance.

[JK78]

Hi Tracy,

Did you get a resolution to this? I have a user experiencing the same.

Thanks

[msksenthil]

Hello, did you get the solution to this issue? One of my colleagues faces the same error

[mshenhav]

Hey @JK78 

We cannot reproduce any error with favoriting items in Power BI mobile apps.

Can you please be more specific on the error your user is experiencing? Any chance it was a temporary error?

Thanks, Maya

[malikhamza]

Thank you

[mshenhav]

Hey @msksenthil ,

We are not aware of any issue with marking report as favorite. Can you please provide more details?

Thanks, Maya

[KathleenBloemen]

Hi, I follow because I have exactly the same issue. I can "favorite" any report except one where I get this error:

Failed to favorite, please try again.

Please try again later or contact support. If you contact support, please provide these details.Hide details

• Activity ID73f992ff-2ab0-4525-a9cc-a5dce7da5df1
• Request IDf6f1a568-c40e-e0d8-5f02-176b31dd49d4
• Correlation ID44613a6a-3bc7-4f5a-e707-6322e0f53e86
• Status code400
• TimeMon Jun 05 2023 13:15:58 GMT+0200 (Central European Summer Time)
• Service version13.0.20819.75
• Client version2305.5.14128-train
• Cluster URI https://wabi-north-europe-d-primary-redirect.analysis.windows.net/

[rekstrom601]

Below fixed our issue!!!

Instructions to check hidden items below: 

• Click on settings (the gear)
• Click on Settings Again
• Click on Hidden Items
• Check each hidden items and click "show items"

[mshenhav]

Hey @tracyhopaulson ,

Can it be a transient error? or does it happen all the time?

On what platform does this error occur?

Can you also provide version number?

Thanks, Maya

[tracyhopaulson]

One more thing, it appears he was able to add some other reports to his Favorites.  Not sure why there is an issue with this particular report.

[v-jingzhang]

Hi @tracyhopaulson 

Where does this happen? Does he try to favorite the report in his Power BI Mobile Apps or in a web browser on computer? Or it happens on other devices?

Best Regards,
Community Support Team _ Jing

[tracyhopaulson]

Report is accessed from his desktop computer and website https://app.powerbi.com.  No other devices.  For now, he has to go to the workspace and search for the report name.  It would be helpful to favorite it for quick & easy access.  Please advise if you have solution for this.  Thanks

[v-jingzhang]

Hi @tracyhopaulson 

I found some old issues which had the same error message when failing to favorite a report, but no solution is provided there. I suggest that you create a support ticket to seek for more help. It is free as the user has Power BI Pro license. How to create a support ticket in Power BI

Best Regards,
Jing

[tracyhopaulson]

Hi Maya,

It is Power BI Pro version 13.