Error to get the information using the web version

Hi guilhermebrunet,

I assume you mean "Report" instead of "Dashboard". In the Power BI world thats a difference (see here Intro to dashboards for Power BI designers - Power BI | Microsoft Learn).

If it is a report you created in PBI Desktop and publish it to the service, there could be multiple reasons why no data shows up.

Examples:

- Row-level security is in place and user do not have sufficient rights

- Users do not have access to the underlying data source (semantic model)

- Credentials for the data sources are wrong or missing (you can edit them in the service within the semantic model)

- Check if there is acutally data in the semantic model

Hope any of these help solving your issue.

Best regards!