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guilhermebrunet's avatar
guilhermebrunet
New Member
9 months ago
Solved

Error to get the information using the web version

Hi All,   We are trying to identify the root cause of an issue but haven’t found it yet.   We have a dashboard that is shared with all departments through the web version. When we use the desktop...
  • Mauro89's avatar
    9 months ago

    Hi guilhermebrunet,

     

    I assume you mean "Report" instead of "Dashboard". In the Power BI world thats a difference (see here Intro to dashboards for Power BI designers - Power BI | Microsoft Learn).

     

    If it is a report you created in PBI Desktop and publish it to the service, there could be multiple reasons why no data shows up.

    Examples:

    - Row-level security is in place and user do not have sufficient rights

    - Users do not have access to the underlying data source (semantic model)

    - Credentials for the data sources are wrong or missing (you can edit them in the service within the semantic model)

    - Check if there is acutally data in the semantic model

     

    Hope any of these help solving your issue.

     

    Best regards!