Error to get the information using the web version

[guilhermebrunet]

Hi All,

We are trying to identify the root cause of an issue but haven’t found it yet.

We have a dashboard that is shared with all departments through the web version. When we use the desktop version (which we use to edit charts and other elements), the data displays correctly. However, after publishing the dashboard and checking it in the web version, the data does not appear.

Do you know what might be causing this?

[v-ssriganesh]

Hi @guilhermebrunet,

Thank you for posting your query in the Microsoft Fabric Community Forum, and thanks to @Mauro89 for sharing valuable insights.

Could you please confirm if your query has been resolved by the provided solutions? This would be helpful for other members who may encounter similar issues.

Thank you for being part of the Microsoft Fabric Community.

[Mauro89]

Hi @guilhermebrunet,

I assume you mean "Report" instead of "Dashboard". In the Power BI world thats a difference (see here Intro to dashboards for Power BI designers - Power BI | Microsoft Learn).

If it is a report you created in PBI Desktop and publish it to the service, there could be multiple reasons why no data shows up.

Examples:

- Row-level security is in place and user do not have sufficient rights

- Users do not have access to the underlying data source (semantic model)

- Credentials for the data sources are wrong or missing (you can edit them in the service within the semantic model)

- Check if there is acutally data in the semantic model

Hope any of these help solving your issue.

Best regards!

[guilhermebrunet]

Hi @Mauro89 ,

Thank you for the tips.

I'll check the points that you said but I'm not sure if it's the issue. I am facing the same problems of the others.